Procedure of a certification

The process of certification by TÜV AUSTRIA follows a clear plan.
On this page, we will introduce you to the steps you need to take to get you to the certification audit and obtaining the ISO certificate.

Step 1: Initial audit Part 1

System check and start requirement
In the first step of the process of certification, your TÜV AUSTRIA auditor considers the structure of your management system, the manual in the form you deliver, process landscape and the sequence and interaction of your processes.
In a discussion with your management, they let us know about the orientation of your company and we develop a thorough understanding of the strengths and weaknesses of your organization. This is how we identify potential for improvement that offers you a real competitive advantage. In addition, we look at your (preliminary) Management Review and your internal audits. In conjunction with the corporate goals, we take this information into account in the next audit step.
After a tour within your company, we will determine the further course of the audit with you. You have the opportunity to fix potential vulnerabilities until the next audit step.

Step 2: Initial audit Part 2

Practical implementation

In the second step of the certification process, we audit how you have implemented the requirements for your management system. At a certain audit scope, we will put together a suitable auditing team. You will learn about this from us in advance, so that you can plan accordingly,
At the beginning we interview the management. Current issues flow directly into the audit. We then audit the parts of the management system that provide basic information. We will look at the practical application on site.

Finally, we provide you with the comprehensive audit report with a summary for your management. If there are no deviations, you will receive an internationally recognized certificate that is valid for three years. If deviations are detected, they must be appropriately processed so that you receive your certificate after the re-audit.

Our Tip:

The audit report provides a simple overview of possible strengths and weaknesses. Your TÜV AUSTRIA Auditor also points out the potential for improvement.

Step 3: Surveillance audit

Maintaining the certification

At the latest twelve months after completion of the initial audit, an audit of parts of your management system will take place. Shorter intervals of nine or six months are possible. Finally, you will again receive the audit report with a summary for your management.

TÜV AUSTRIA Tip: The Surveillance audits should primarily serve your company. Your auditor will focus on critical issues such as customer satisfaction or the impact of your management system on your business results. Their goals as well as current issues are central to the audit process.

Step 4: Last Surveillance Audit / Focus audit

Your future planning

In the last audit before the recertification (focus audit), we bundle the results for your management: How has your management system developed since the initial audit? What progress has been made? In doing so, we take the focal points of your corporate strategy into account.

The results for future planning are taken into account in the audit planning. On this basis, you can successfully start a new certification cycle (recertification) over three years. The certification process starts again.

Samples of TÜV AUSTRIA Certificates